Consumer Protection Overview
Details on Consumer Protection
Natural World Safaris offer financial protection to all our clients.
For UK and EU clients your cover is automatically included as part of your booking either by ABTOT or ATOL or TRUST MY TRAVEL. Your invoice will clearly state which scheme your booking is covered by.
For clients outside the UK and EU cover is available for a small additional fee through TRUST MY TRAVEL. Details of this can be found on your invoice.
ABTOT AND ATOL
All the flights and flight inclusive trips on this website are financially protected either by ABTOT or the ATOL scheme under the ABTOT ATOL Franchise for UK and EU residents only. When you pay for something protected by the ATOL scheme you will be supplied with an ATOL Certificate.
Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.
Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: http://www.caa.co.uk/ATOL-protection/Consumers/ATOL-certificate/
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under their ABTOT ATOL Franchise and The Package Travel and Linked Travel Arrangements Regulations 2018 for Natural World Safaris Limited (ATOL number 9826), and in the event of our insolvency protection is provided for the following:
- non-flight packages, which are sold to UK and EU customers only; and
- flight inclusive packages, flight only and linked travel arrangements (LTAs) sold as a principal under the ABTOT ATOL Franchise to UK customers only.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made with NWS by customers outside the UK and EU are not protected by ABTOT.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT’s 24/7 helpline on 01702 811397 and advise that you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 (“Regulations”) here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
Find out more about ABTOT Travel Bonding at https://www.abtot.com
TRUST MY TRAVEL
Full terms of the financial protection that your purchase is subject to under the TRUST MY TRAVEL scheme can be found here: https://www.trustmytravel.com/protectionterms/
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call the TRUST MY TRAVEL 24-hour emergency contact number on +44 1780 679894.